dewajitu Privacy Policy

This page describes what we collect when you use dewajitu and how we keep that data protected. We at dewajitu take privacy seriously; we encrypt sensitive information, limit access to authorized teams, and do not sell your data to third parties. Our policy applies to all users who register with us, regardless of whether they are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, or access dewajitu via desktop or mobile.

When you create an account with us, you provide personal information (email, name, date of birth, phone number, ID document, proof of address) required for account verification and payment processing. We use this data solely to operate your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with legal obligations. We do not use your information for marketing without explicit consent, and we do not share it with unrelated third parties.

Our servers may sit outside your jurisdiction; by using dewajitu, you consent to data processing in the locations where we operate. We update this policy periodically; continued use of our platform after a change takes effect constitutes acceptance of the updated policy.

What Data We Collect on dewajitu

We collect information you provide directly: email address, password (encrypted), full name, date of birth, phone number, and residential address. During account verification, we also collect scanned copies of government-issued ID (national ID, passport, or driver's license) and proof of residence (utility bill, rental agreement, government letter, dated within three months). These documents are stored encrypted and accessed only by our compliance team during verification and periodic audits.

We also collect information automatically when you use dewajitu: your IP address, browser type, device fingerprint, session duration, gameplay history (games played, tournament participation, bet amounts), and payment transaction records (amount, method, timestamp—but never full card numbers or bank credentials, which are tokenized by payment processors). We use cookies and similar tracking technologies to remember your preferences, maintain your session, and prevent fraud.

We do not collect biometric data, video/audio recordings of your gameplay, or location data beyond your IP address. We do not track you across unrelated third-party websites. If you contact our support team, we retain your messages (email, chat transcripts) for up to two years to assist with account recovery, dispute resolution, and service improvement.

How We Use Your Data on dewajitu

We use your personal information for the following purposes:

Our Data Retention and Deletion Practice on dewajitu

We retain your account data (email, name, address) for as long as your account is active. If you close your account, we retain data for seven years to comply with tax and AML regulations, then delete it. Game transaction records (tournament standings, withdrawal history) are retained indefinitely for dispute resolution and regulatory audits.

Your ID and proof-of-address documents are retained in encrypted form during account verification and for two years after account closure. After two years, we securely destroy physical or digital copies. Support chat transcripts are retained for two years, then anonymized or deleted. Cookies are set to expire based on your browser settings; you can delete them manually at any time.

You can request data deletion from dewajitu at any time

Contact our support team (English and Indonesian available during business hours) with your account email and a request to view, export, or delete your personal data. We respond within 14 days unless legal holds (AML audit, chargebacks, regulatory request) prevent deletion.

Third-Party Processors and Data Sharing

We do not sell your data to advertisers, data brokers, or marketing companies. We share information only with necessary service providers:

All third-party processors sign data-protection agreements committing them to encrypt your data, limit access, and delete data after the service ends. We do not control their privacy practices; review their policies before using their services.

Cookies and Tracking Technologies on dewajitu

We use cookies to remember your login, maintain your session, and track which slot tournaments or live tables you have visited. Session cookies expire when you close your browser; persistent cookies may remain for up to one year to remember your preferences. We use Google Analytics (anonymized) to understand traffic patterns and user behavior; Google Analytics does not identify you personally.

You can disable cookies in your browser settings. Disabling cookies may prevent you from logging in or may limit your experience on dewajitu. We also use pixel tags and conversion tracking to measure the effectiveness of promotional emails; you can unsubscribe from promotional emails at any time.

Your Rights and Control Over Your Data on dewajitu

You have the right to access, correct, export, or delete your personal data. To exercise these rights, contact our support team via email with your account details and specific request. We respond within 14 days unless legal holds prevent compliance. You also have the right to opt out of promotional emails by clicking the unsubscribe link or contacting support.

If you believe we have mishandled your data or violated this policy, you may lodge a complaint with our privacy team or, depending on your jurisdiction, with local data protection authorities. We take privacy complaints seriously and investigate within 30 days.

International Data Transfers and Jurisdiction

Our servers and databases operate globally; your data may be stored, processed, or backed up in jurisdictions outside Indonesia or your home country. By using dewajitu, you consent to this international transfer and processing. Our data handling practices comply with standard industry encryption and access controls, regardless of jurisdiction.

Data Security and Encryption on dewajitu

We encrypt all communications between your browser and our servers using HTTPS/TLS (transport layer security). We encrypt sensitive data at rest (your ID, address, payment info) using AES-256 encryption. Payment information is tokenized; we never store complete card numbers or bank credentials. Access to encrypted data is restricted to authorized personnel (compliance team, support staff, systems administrators) who are bound by confidentiality agreements.

We perform regular security audits and penetration testing to identify vulnerabilities. We maintain backups of account data to prevent loss due to hardware failure. However, no security system is non-specific info secure. If we discover a data breach, we notify affected users within 72 hours via email and describe the breach, affected data, and remediation measures.

Children and Minors

dewajitu is not intended for users under 18. We do not knowingly collect data from minors. If we become aware that a user is underage, we suspend or close the account immediately and do not process any remaining balance. Parents or guardians concerned about a minor's access to dewajitu should contact our support team.

Changes to This Privacy Policy

We may update this policy periodically to reflect operational changes, legal requirements, or technology improvements. Material changes (affecting data collection, usage, or sharing) are announced via email at least 14 days before taking effect. Non-material changes (clarifications, corrections) take effect immediately. Your continued use of dewajitu after a change becomes effective constitutes acceptance.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to request data access or deletion, or wish to file a privacy complaint, contact our support team (English and Indonesian available during standard business hours, Monday–Friday, 9 AM–6 PM server time) via email. We respond to privacy requests within 14 days. Your privacy is important to us; we remain committed to handling your data transparently, securely, and in accordance with this policy and applicable law.

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